Will I get the exact same design, finish and fabric as shown online?
Our designs evolve over time and there may be some variation in angles, elements, the material used, etc. compared to what is seen online.
Each furniture being individually handmade may have minor variation in size, shape, and finish.
Wood and stone being a natural product have different grains and reacts differently to staining. Hence, the final color, grains & appearance may differ from photograph or sample shown. Handmade fabric will have some variation in print, color, patches, patterns, etc.
Fabrics used in the furniture items are subject to their availability which will be confirmed post receipt of the payment.
In which cities do you deliver?
We can deliver our furniture to any place in India. For overseas delivery, you need to check with us beforehand as delivery is subject to customs regulation.
How long does it take for delivery?
Orders are processed within 48-72 hours of receipt. If the product is available it will be dispatched in another day or so. If the product needs to be manufactured, the manufacturing and delivery time will be as mentioned on the product page. However, the actual manufacturing will start depending on the factory schedule and available time slot for manufacturing (which may be up to a month).
What are the charges for delivery?
The shipping cost is dependent on the volume of the furniture and the distance of your city from Delhi. The shipping cost will be calculated at the time of checkout.
Can I track my order online?
Orders once placed can be tracked from this site () using the order ID. For any further information, you could write to mail AT alankaram DOT in.
My shipment is delayed. What can I do?
Once shipped, generally, a third party (transporter) is responsible for the delivery. You could check the status of the shipment from the tracking tool on this site. For any further information, you could write to mail AT alankaram DOT in.
What payment options are available?
We accept online payment options of credit card, debit card, wallet payment, and net banking.
Cash on delivery is not available.
All goods are dispatched only after receipt of full payment.
I could not complete my payment transaction, how will I know if the payment went through?
Every successful transaction will result in an email and SMS confirmation. If you did not get either of these, you could try the payment again. You could also contact us on mail AT alankaram DOT in.
Cancellation and refunds
Is it possible to cancel my order?
Cancellations are not permitted once the order is placed.
When are the returns permissible and under what conditions?
All furniture should be opened and checked for any defect/damage. Any such issue should be notified on the delivery challan and AWB/consignment copy. Any claim of transit damage will not be considered if not notified at the time of delivery itself.
Can I return a product found to be defective upon use after some time?
If the product is within the warranty period, please get in touch with our Customer Care representative with order ID and images of the defective product. We will make all endeavours to repair or replace the product as per the warranty terms specified on this site.
How and when will I receive the refund?
We will process your refund within 7 business days of receiving the returned product in its original packaging. All refunds will be issued through the same transaction mode (e.g. credit card or net banking) used in the original purchase.