FAQ
Will I get the exact same design, finish and fabric as shown online?
Alankaram’s designs constantly evolve, and some variations may occur. Each piece of furniture, individually handmade by our artisans, brings unique character - one can expect slight differences in size, shape, and finishes making them truly one-of-a-kind. Wood and stone being natural materials, have different grains and react differently to staining. Hence, the final colour, grains and appearance may differ from the photograph or sample shown. Whereas our handmade fabrics have some variation in print, colour, patches, patterns, etc. Fabrics used in the furniture items are subject to availability, which will be confirmed post-receipt of the payment
What are the types of woods used?
We primarily work with Indian CP teakwood and White Oak.
What modifications/customisations are possible?
Alankaram can customise the furniture for wood type, wood finish, size and upholstery.
How do I care for my Alankaram furniture?
Proper care can extend the life of your furniture. We recommend cleaning with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials. For wooden furniture, periodic polishing can help maintain its shine and lustre. Always use coasters or mats to prevent marks from hot or wet items.
Can I view the furniture before purchasing?
We understand the need to touch and feel the furniture before making a purchase. You can visit our showroom or any of our partner outlets to view select pieces from our collection. Please check our website for the nearest location.
Are there any warranty terms for the furniture?
Yes, all Alankaram furniture comes with a warranty. The duration and terms of the warranty vary depending on the product. Please refer to the product page for specific warranty details.
Can I order fabric or wood samples?
Yes, we provide samples for most of our fabrics and wood finishes. There might be a nominal charge for some samples. Please contact our customer service team for more details.
How do I know that the wood used in the furniture is sustainably sourced?
Alankaram is committed to sustainable and responsible sourcing. All our wood is sourced from certified vendors who adhere to sustainable forestry practices. We ensure that our materials do not contribute to deforestation and are environmentally friendly.
Can I request a custom design not listed on the website?
Yes, Alankaram prides itself on its bespoke services to a very limited extend if it is part of a large project. If you have a specific design in mind or need modifications beyond the options listed on our website, please get in touch with our design team to discuss your requirements.
Do you have any eco-friendly or sustainable furniture options?
Yes, at Alankaram, sustainability is at the forefront of our design and manufacturing process. We offer furniture made from sustainably sourced wood and materials, ensuring minimal environmental impact while maintaining the highest quality standards. We can offer FSC certified goods for certain woods.
How do I maintain the upholstery of my furniture?
For fabric upholstery, regular vacuuming can help remove dust and prevent it from settling into the fabric. For spills, blot immediately with a clean, dry cloth. For leather upholstery, wipe with a slightly damp cloth and avoid exposure to direct sunlight to prevent fading.
Can I get a digital catalog of your products?
Yes, you can request a digital catalog through our website or by contacting our customer service team. The catalog provides detailed information about our range of products, including specifications, finishes, and pricing.
Do you offer discounts for bulk orders or commercial projects?
Yes, we provide special pricing for bulk orders and commercial projects. Please get in touch with our sales team to discuss your requirements and get a customized quote.
How often do you introduce new designs or collections?
Alankaram introduces new designs and collections periodically, ensuring that we stay at the forefront of contemporary design trends. We recommend subscribing to our newsletter or following us on social media to stay updated on our latest offerings.
Can I get a design customized to my room's dimensions?
Yes, Alankaram offers customization services where you can get furniture tailored to fit the specific dimensions of your room. Our design team will work closely with you to ensure the furniture complements your space perfectly.
How is Alankaram different from other furniture brands?
Alankaram stands out due to its unique blend of traditional craftsmanship and modern design. Our furniture pieces are not just functional items but are works of art that narrate stories deeply rooted in our indigenous heritage. Our commitment to quality, innovation, and sustainability sets us apart in the furniture industry.
Do you offer any seasonal discounts or promotions?
Yes, Alankaram occasionally offers seasonal discounts and promotions. We recommend subscribing to our newsletter or following us on our social media channels to stay updated on our latest offers and promotions.
How do I know the furniture will fit in my space?
We provide detailed dimensions for all our furniture pieces on our website. We recommend measuring your space thoroughly before placing an order. If you need assistance or have specific requirements, our design consultation team can guide you.
Is there a waiting period for customised furniture?
Customised furniture might take longer than ready-made pieces due to the specific requirements and modifications. The exact waiting period will be communicated to you at the time of placing the order.
Are there any installation guidelines provided with the furniture?
Yes, for products that require assembly or installation, we provide detailed guidelines along with the necessary tools. Our delivery team can also assist with the installation process.
How do I know if a particular product is in stock?
Product availability is updated regularly on our website. If a product is out of stock, it will be mentioned on the product page. You can also contact our customer service team for specific product availability queries.
In which cities do you deliver?
Alankaram delivers furniture across India. For overseas delivery, please check with our team beforehand, as overseas delivery is subject to customs regulations.
What are the modes of delivery?
Smaller quantities are shipped through Safexpress, and larger projects use dedicated vehicles.
How long does it take for delivery?
Orders are processed within 48-72 hours of confirmation. Dispatch time varies based on product availability and will be dispatched within 3-5 working days. If the product needs to be manufactured or re-polished, the manufacturing and delivery time will be mentioned on the product page. However, the actual manufacturing will start depending on the factory schedule and available time slot for manufacturing (which may be up to a month).
What are the charges for delivery?
Shipping cost depends on furniture volume and delivery distance and will be calculated at checkout.
What if I need to change my delivery address after placing an order?
Please contact our customer service team as soon as possible if you need to change the delivery address. We will do our best to accommodate your request, but changes cannot be guaranteed once the order is dispatched.
What safety measures are taken during the delivery process, especially considering the current health scenario?
The health and safety of our customers and staff are of utmost importance. We ensure that all our delivery personnel follow strict hygiene protocols, including wearing masks, gloves, and sanitizing regularly. All our products are sanitized before dispatch to ensure a safe delivery experience.
What payment options are available
How and when will I receive the refund?
Refunds are processed within 7 business days after receiving the returned product in its original packaging, issued through the original transaction mode. All refunds will be issued through the same transaction mode (e.g. credit card or net banking) used in the original purchase.
Are there any financing or EMI options available for purchasing?
Yes, we offer EMI options through select credit card providers. Please check with our customer service team for more details on available financing options.
Is it possible to cancel my order?
Cancellations are not permitted once the order is placed
When are the returns permissible, and under what conditions?
All furniture should be opened and checked for any defect/damage. Claims for transit damage must be notified at the time of delivery on the delivery challan and AWB/consignment copy. Any transit damage claim will not be considered if not notified at the time of delivery.
Can I return a product found to be defective upon use after some time?
If the product is within the warranty period, please get in touch with our Customer Care representative with the order ID and images of the defective product. We will endeavour to repair or replace the product per the warranty terms specified on our site.
How do I track my order?
Once your order is dispatched, you will receive an email with tracking details. You can also log in to your Alankaram account on our website to check the status of your order.
Do you offer design consultation services?
Yes, Alankaram offers design consultation services. Our team of expert designers can assist you in choosing the right furniture and customizations to match your interior decor. Please get in touch with our team to schedule a consultation.
Do you offer assembly services for the furniture?
Yes, for products that require assembly, our team will provide the service at the time of delivery, ensuring that the furniture is set up correctly and securely.
Do you have any loyalty or referral programs?
Yes, Alankaram values its loyal customers. We offer a loyalty program where you can earn points on every purchase, which can be redeemed on future purchases. Additionally, our referral program rewards you for introducing Alankaram to your friends and family.
Do you collaborate with interior designers or architects for projects?
Yes, Alankaram often collaborates with interior designers, architects, and other professionals for various projects. If you're a professional looking to collaborate, please get in touch with our team.
How can I get in touch with customer support if I have issues or queries post-purchase?
Our dedicated customer support team is available to assist you with any post-purchase queries or issues. You can reach out to us through the contact form on our website, email, or call our helpline number provided on the website.
